Frequently Asked Questions
What does an Eden Funeral Plan include?
We offer 4 funeral plan options to suit all tastes and budgets. All, as an absolute minimum, include a lined, fitted coffin, 24-hour transfer of the deceased, care and preparation of the deceased, and associated funeral director's fees and services. Furthermore, all (with the exception of the Bronze plan) include a £1200 allowance to cover 3rd Party Fees.
I wish to buy a Bronze plan but it doesn't include 3rd party fees. Can I pay for these later?
Yes. Should you choose the Bronze option, you are welcome to pay for the 3rd Party Fees at a later date, or alternatively, your family / estate can pay for them when you pass away (under such circumstances, 3rd Party Fees will be charged at the rate prevailing at that particular time).
Is a burial more expensive than cremation?
Yes. Although the funeral director's fees and services remain exactly the same for both cremation and burial, burial plot costs vary dramatically depending on local authorities. Only once we know which cemetery you wish to be buried in can we give you a fixed price.
Can I nominate a specific funeral director to undertake my funeral?
Yes. When purchasing an Eden Funeral Plan, you are welcome to nominate a particular funeral director to conduct your funeral. If you don't have a particular funeral director in mind, don't worry – We work with a national network of reputable firms, many of which are members of the NFFD and other professional trade bodies. Furthermore, if you move to another part of the UK, we will simply assign your plan to an alternative firm in your new location.
Can I tailor or alter the content of my funeral plan?
Yes. All of our Funeral Plans (including the Bronze plan) can be tailored to suit individual budgets and preferences, and can also be altered or added to at any time. Though we do not charge admin fees for any of its services (such as updating your plan if you move house, or transferring the plan to another family member) additional costs may be applicable depending on the nature and extent of alterations to your funeral requirements.
I have changed my mind. Can I get a refund?
So long as you cancel your plan within 28 days of purchase, you are entitled to a full, no quibble, refund. Notification by telephone before the end of the 28th day is sufficient to cancel your plan, but you will not receive your refund until we have received your cancellation request in writing (by post or email).
What if the plan holder passes away while abroad or away from home?
If the plan holder passes away whilst abroad then repatriation is the responsibility of their next of kin; the cost of repatriation is usually covered by travel insurance, however, if the plan holder dies away from home in the UK, the allocated funeral director will arrange the collection and any additional mileage above that included within the plan will be charged (by the funeral director).
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